Terms and conditions

Current ordering status

The website accepts an order only when secure checkout is visibly enabled, Stripe confirms payment and VelaCart issues an order number. Browsing or adding an item to the on-screen bag does not create an order or contract.

VelaCart is operated by Vela Cart. The business address is 117 St Paul’s Avenue, Harrow, Middlesex, HA3 9PT, and customer service can be contacted at velacart.co.uk@gmail.com. Company registration and VAT details will be added if applicable.

Seller and contact details

• Legal seller name: Vela Cart.
• Trading name: VelaCart.
• Business address: 117 St Paul’s Avenue, Harrow, Middlesex, HA3 9PT.
• Customer-support email: velacart.co.uk@gmail.com.
• Returns address: 117 St Paul’s Avenue, Harrow, Middlesex, HA3 9PT. Please contact customer service before sending a return.

What must be completed before orders open

VelaCart will remain a preview catalogue until the information and operating controls below are complete. A product appearing on this website is not, by itself, an offer that can currently be accepted.

• Add company registration and VAT details if applicable to the business before orders open.
• Connect a secure payment provider and show every mandatory fee, delivery charge and total before the customer places an order.
• Confirm live supplier stock, product traceability, UK labelling, ingredients, allergens, warnings, date markings and recall procedures.
• Complete delivery services, checkout wording, order confirmations, cancellation instructions and the model cancellation form.
• Do not offer a medicinal product unless all applicable MHRA, pharmacy and retail-sale requirements have been verified.

About these terms

These terms are intended for consumers buying goods online for personal use in the United Kingdom. Please read them together with our Returns, Payment, Privacy, Allergy and Health & Safety policies.

Nothing in these terms limits the legal rights available to UK consumers. If a term conflicts with a right that cannot legally be excluded, that statutory right takes priority.

Products and information

We aim to show clear names, pack sizes, ingredients, warnings, images and descriptions. Packaging, formulas and colours can change, so the label on the delivered product is the final source for ingredients, allergens, directions and safety warnings.

Product images are illustrative and screens display colour differently. Brand names and trade marks belong to their respective owners; their appearance does not imply that VelaCart is endorsed by those brands or by any marketplace.

Prices, availability and promotions

When ordering is enabled, prices will be shown in pounds sterling and will include VAT where applicable. Delivery charges and the complete total will be shown before the customer confirms payment.

Prices, availability, popularity statements and promotional details in the catalogue are rechecked before sale. We may correct an obvious pricing or description error before accepting an order.

Ratings, reviews and popularity information

Any rating count, 'bought' figure, bestseller label or popularity statement in this preview is a dated third-party listing snapshot, not a VelaCart customer review or a guarantee of current demand. It must be rechecked, attributed and dated before it is used to influence a live purchase.

VelaCart will not present copied marketplace ratings as reviews collected or verified by VelaCart. If customer reviews are introduced, we will publish an accessible reviews policy and take reasonable and proportionate steps to prevent and remove fake, concealed-incentive or misleading review information.

Orders and acceptance

Once checkout is enabled, placing an order will be an offer to buy. An automated acknowledgement will only confirm receipt. A contract will be formed only when VelaCart sends an order-acceptance or dispatch confirmation, unless the checkout states otherwise.

We may decline or cancel an order where an item is unavailable, payment is not authorised, delivery restrictions apply, fraud is reasonably suspected, or a material price or description error is identified. Any payment already taken for a cancelled item will be refunded.

Delivery

The service shown at checkout is free standard delivery for eligible orders of at least £10 to most mainland UK addresses. VelaCart does not deliver internationally, to Northern Ireland or offshore islands, PO Boxes, BFPO addresses or military addresses, and does not offer local collection. Checkout confirms the minimum order and whether a postcode is eligible before payment.

Orders accepted before 2pm on a working day are intended to be dispatched that day and normally delivered on the next working day to eligible locations. Orders accepted later are intended to be dispatched within one working day. These are service aims, not guarantees, unless checkout expressly identifies a guaranteed service; stock checks, bank holidays, remote postcodes, address checks, severe weather and courier disruption may affect timing.

Goods may be sent from VelaCart stock or by a carefully selected fulfilment partner or supplier, so outer packaging may identify that dispatch partner. VelaCart remains the retailer and the customer's point of contact. Only the delivery information reasonably necessary to fulfil and track the order will be shared for that purpose.

Risk passes to the customer when the goods are delivered to the customer or a person they identify to receive them. Unless another timeframe is agreed, goods must be delivered without undue delay and within 30 days after the contract is made. See the Shipping Policy for full details.

Cancellations, returns and refunds

For most online purchases, a customer may cancel within 14 days after receiving the goods and then has a further 14 days to return them. Exceptions can apply, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed, personalised goods and items that deteriorate rapidly.

Faulty, misdescribed or unfit goods are covered by separate statutory rights. See our Returns Policy for the intended process and important exceptions.

Responsible use and liability

Customers must follow the manufacturer's label, age restrictions, storage instructions and safety warnings. Supplements are not a substitute for a varied diet, and website content is not medical advice.

We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of rights that cannot be excluded under consumer law.

Changes, complaints and governing law

We may update these terms when the shop, law or services change. The version in force when an order is accepted will apply to that order.

A customer should contact VelaCart first with a complaint by emailing velacart.co.uk@gmail.com or writing to 117 St Paul’s Avenue, Harrow, Middlesex, HA3 9PT. VelaCart will explain any applicable escalation or alternative dispute-resolution route when responding. These terms are governed by applicable UK law, and consumers keep any mandatory protections and court rights available where they live.